1. The Meaning and Importance of Communication Etiquette

His Holiness explains that communication etiquette is not merely a social behavior but a spiritual virtue that reflects purity of heart and humility. A true Christian should be polite in speech as in conduct, for the tongue mirrors the heart.

2. Respecting Time and Feelings

Among the manners of speech is to respect others’ time and feelings, not speaking at inappropriate times or prolonging calls, and not hanging up suddenly but ending the conversation kindly.

3. Gentleness of Speech and Avoiding Insult

He calls for speech to be a blessing, not a curse, and that no one should be hurt by a word, tone, or look. Christ taught that what comes out of the mouth defiles a person, showing the danger of an uncontrolled tongue.

4. Etiquette in Dialogue and Criticism

In dialogue, the goal should be to win the person, not the argument. A gentle word persuades more than harsh reasoning. He cites Saint Didymus the Blind, who led philosophers to faith through gentleness.

5. Respecting Elders and Superiors

He stresses that politeness grows in importance with the person’s age or position. Paul told Timothy, “Do not rebuke an elder, but exhort him as a father.” He recalls David’s respect for Saul though Saul was rejected by God.

6. The Courtesy of Christ and the Saints

Examples are given from the tenderness of Jesus’ speech with sinners and from the humility of Saint Anthony even in addressing demons, showing that verbal humility reveals inner purity.

7. The Effect of Courtesy on Human Relationships

He notes that many problems—even in marriage—come from the loss of courtesy in speech, and that a gentle word preserves peace and builds love among people.

8. Courtesy in Speaking to God

He warns against excessive casualness in mentioning the name of Jesus without reverence, for God deserves respect and awe both in word and in prayer.

9. Spirit of Humility and Blessing

His Holiness concludes by urging that the tongue be chaste and pure, blessing not cursing, praising not insulting, and learning to understand others before judging them, creating an atmosphere of trust, love, and peace.

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